PLACING AN ORDER

Can I cancel or amend my order?

If you wish to cancel or amend you order please contact us as soon as possible and we will make every effort to action your request. We cannot however guarantee that we can cancel or amend your order once it has been placed.

If you have received your order and you wish to return or exchange it please refer to the Returns & Exchanges slip enclosed with your order.

My payment isn’t being accept. Why?

Please ensure that you are entering the billing address that is registered with your bank. If your payment is still not being accepted please contact your bank. If your bank is unable to resolve the issue please contact us and we will make every effort to assist.

Do you offer sales?

Please sign up to our newsletter to be notified via email of our news and updates, including sales and product launches.

SHOPPING OUR PRODUCTS

What should I do if an item I want is out of stock?

If an item you want is out of stock, please contact us and we can advise when it will be back in stock on our online shop and we can refer you to our stockists who may have it in stock.

What size should I get?

Please visit our Bra Fitting Guide to help establish your bra size and please also refer to our Size Guide for international size conversions.

GIFTS

How do I send a gift to the recipient?

When completing the delivery information at the checkout, ensure that you put the recipients address as the delivery address. The invoice for the order will be dispatched to the billing address and the order will be dispatched to the delivery address.

Which products make the best gifts?

Please view our Gift Shopping Guide for our gift shopping advice.

Can I get my order gift-wrapped?

All orders are enclosed in a complimentary gift box.

PAYMENT

Which payment methods to you accept?

We accept payment by Visa, MasterCard, American Express, Discover, JCB and Diners Club International.
We also accept payment with Bosom Galore and Katherine Hamilton Intimates gift and e-vouchers.

DELIVERY

What shipping options are available and what are the fees?

Please view our Delivery page to view all delivery options and fees.

Where do you deliver?

Please view our Delivery page to view which countries we deliver to, including exclusions.

Is a signature needed upon delivery of my order?

An adult signature is required upon delivery if you have opted for UK Special Delivery or International Signed and Tracked. All orders are delivered by Royal Mail, If no one is available to sign for the delivery the driver will leave a note and take the parcel to your nearest Post Office for you to collect.

RETURNS & EXCHANGES

How do I return an item?

Please view our Returns & Refunds policy for instructions.

When will my refund be issued?

We endeavour to process refunds within 14 days of receipt of the returned item. You will receive an email notification to confirm when we have received and processed your return.

Are delivery charges refundable?

The original delivery charge for the delivery of your order and any costs incurred in the return of your order is not refundable.

When will my exchange be processed?

We endeavour to process exchanges within 14 days of receipt of the returned item. You will receive an email notification to confirm when we have processed and dispatched your exchange.

LINGERIE CARE

How do I wash my items?

Please follow the care instructions on the care labels attached to the inside of your item. Please also read our Lingerie Care guide for further advice.